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Our U.S. offices will be closed on April 3rd and April 4th in observance of Easter.
We will reopen and return to full operations on Tuesday, April 5th.

Our springsales@asraymond.com inbox is no longer in service. Please see Contact Page for updated information.

Frequently Asked Questions (FAQ)

View the most frequently asked questions by selecting from the three categories below.

Sales

Is there an order minimum?

Is a credit card receipt provided?

Can UPS®/Fed Ex® collect numbers be used when placing an order?

What is ASRaymond’s Cage Code?

What is ASRaymond’s shipping and handling policy?

Does ASRaymond charge sales tax?

What is ASRaymond’s return policy?

Technical

Are stainless steel parts passivated?

Are parts RoHS/Reach Compliant?

What is the Export Control Classification Number (ECCN) code for catalog items?

Are music wire parts zinc plated?

Is that particular Compression Spring closed or ground?

Is it possible to tell if a part will work in a particular application?

Is material for ASRaymond products DFARs compliant?

What are the benefits of the "Black Box" approach?

What is ITAR?

What are the instructions for installing or removing a Gas Strut?

What are the differences between a Gas Strut and Hydraulic Damper?

Is there a difference between a Damper, Gas Spring (Gas Strut), Nitrogen Gas Spring (tool and die) and Mechanical Struts?

Does ASRaymond have matching strut and accessories?

What is ISPM 15?

Do springs have an operating temperature?

What is operating deflection?

What are pre-loaded springs?

What is the proper orientation for Gas Struts?

What is source control?

What is spring corrosion?

How To

How to compare products and complete a purchase on ASRaymond.com.

How to find an ASRaymond product that is interchangeable with a product from a comparable brand.

How to get a formal quote from ASRaymond.