1. How can you get started?
It is simple: we have added an “Order” button to all our catalog
Go to our SPEC Catalog page and select the product
line you are interested in. Enter that catalog. Next to each item, you will
notice an “Order” button. Clicking this button will take you to the Shopping
Cart. You are now ready to purchase online.
But to make your experience as enjoyable as possible, click through the headings below to read more about ordering online.
2. Using the Shopping Cart
The shopping cart will always show you the lowest quantity that is
available for purchase online, for any part. If you wish to buy more than
this “default” quantity, change the number and be sure you click the Update
button. This will confirm the new quantity.
If you wish to add another part, click on the Continue Shopping button.
You can browse our entire catalog and go from page to page, but your
shopping cart will still be there. You can always access it by clicking on
the “View Cart” button on the upper right corner of your screen.
If you wish, at any time, to delete an item from your Shopping Cart, set the
quantity to 0 (zero), and hit the Update button.
Please note that clicking the return or back button of your browser will not
empty the Shopping cart and/or cancel the last selection.
If you want to delete all the items you have selected, click the Empty Cart
When you are ready to buy, click on the Check Out button.
3. Completing the Check Out Forms
After you have completed your selection, and in order for us to be able
to process your order, we need you to provide us with basic information,
such as name, address and credit card number on the Check Out form. We
require you to provide us with your email address and a password. With this
information, you will be able to log into asraymond.com on your next visit.
We will store your basic information so you do not have to retype it on your
next order. After completing these forms you can still cancel your order by
browsing away from the checkout process. Clicking the Complete Order button
will confirm your order and it will be processed.
We are using SSL (Secured Sockets Layer) software to encrypt the information
you submitted on the check out form via our secure server. In addition, only
the last 2 digits of your credit card number are revealed when we confirm
your order back to you.
4. Pricing and Availability
The price of each item (US$) will be indicated by the Shopping Cart,
along with a short description of the part.
There are often minimum and maximum quantities that can be ordered using
this website. Should you have a request for quantities different from those
advertised here, please send us a Request For Quotation -
RFQ, or contact us at 1–800–872–7732 or via e–mail at
All orders will normally be shipped within 3 business days after receipt of
the order. However, orders received after 4:00 (EST) may not be processed
until the next business day. An e–mail confirmation will be sent after we
receive your order. We will also inform you by e–mail within one business
day should any of the items selected be unavailable.
Please note that all indicated prices are in US$, and are for standard
product shipped within the continental USA, including Alaska. For Canada
orders, please contact us at (800) 263–4256 or by fax at (814) 664–0312. For
all other shipments, please contact our Customer Service Department as
indicated above or check our International Locations page.
5. Return Policy
Small quantities are considered prototype quantities and cannot be
returned since the cost of re–inspecting and handling them is generally
higher than the value of the parts. Larger quantities may not be returnable
depending on the ability to re–sell these parts within a reasonable time
period. Special runs are not returnable.
All returns must be authorized and an Authorization Number is required.
Please contact our Customer Service at
or by phone at 419–891–9292. Unauthorized returns will be returned at
All authorized returns must be in their original packaging and labeling to
ensure lot control integrity. Parts cannot be altered or used in any
fashion. Parts from separate lots cannot be mixed.
A restocking fee will be charged to authorized returns. Additional charges
may be required for re–inspection, cleaning and repackaging. Credit for
damaged parts will not be issued. All returns will be shipped to the
authorized return center pre–paid by sender. Actual credit issued will be
for the quantity of acceptable parts at the original piece price, less the
restocking charge, less the original freight and any other charges that are
necessary to return the parts to a saleable condition.
6. Methods of Payment
We accept Credit Card payment only at this time. MasterCard, Visa and
American Express can be used. Please note that we will not charge your
credit card until we actually ship your order to you.
7. Sales Tax
Sales tax will be charged on the full amount of each order, but not on
the Shipping & Handling charges. All orders are subject to Taxes.
8. Shipping Methods
You can choose to have your order shipped via UPS Next Day Air©, UPS 2nd
Day Air© or UPS Ground©. As noted above, we will only ship within the
continental United States, including Alaska. Our orders can only be shipped
pre-paid at this time.
The amount of the Shipping & Handling charges will show on your order
We’re available to help you when you need us. Simply head to our
contact page to find important phone numbers, email addresses, locations